Department: Food and Beverage 

Supervisor: Food and Beverage Manager/Director/Restaurant Manager  

Summary 

The Restaurant Server is responsible for delivering exceptional dining experiences to guests by providing attentive, courteous, and efficient service in the hotel’s restaurant, lounge, or room service operations. This role involves taking orders, serving food and beverages, and ensuring guest satisfaction in a refined and welcoming environment that reflects the hotel’s brand standards. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Greet guests warmly and guide them through the dining experience with professionalism and hospitality. 

• Take accurate food and beverage orders and communicate them clearly to kitchen and bar staff. 

• Serve meals and drinks promptly, ensuring proper presentation and guest satisfaction. 

• Monitor tables and anticipate guest needs, offering refills, clearing dishes, and responding to requests. 

• Maintain cleanliness and organization of dining areas, including resetting tables and restocking supplies. 

• Process payments accurately and handle guest inquiries or concerns with grace and efficiency. 

• Collaborate with team members to ensure smooth service during peak hours and special events. 

• Uphold all health, safety, and alcohol service regulations. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience  

One to two years’ experience in food and beverage service or hotel preferred but not required. Strong organizational skills and customer service skills as well as food and beverage service knowledge.  

Certificates, Licenses, Registrations 

Current Food Handler’s certificate or ServSafe certification is required. Current TABC (TX) or RVSP (LA) is required.  

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is required to stand for extended periods, walking, pushing, bending and reaching, stooping, kneeling, or crouching. The employee may have to move, set up and tear down restaurant equipment including but not limited to chairs, tables, linens, service ware etc.  The employee must occasionally lift and/or move up to 50 pounds.   

Department: Rooms 

Supervisor: Front Office Manager, Guest Service Manager, and/or GM 

Summary 

As a Front Desk Agent, you are the first point of contact for guests, delivering exceptional service and creating a welcoming experience. You will handle check-ins and check-outs, manage reservations, respond to guest inquiries, and ensure smooth front desk operations in accordance with hotel standards. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Greet guests warmly and professionally upon arrival. 
• Process check-ins, check-outs, and room assignments efficiently. 
• Handle guest requests, complaints, and inquiries with courtesy and urgency. 
• Manage phone calls, reservations, and room availability. 
• Maintain accurate records and perform basic cashiering duties. 
• Collaborate with housekeeping and other departments to ensure guest satisfaction. 
• Uphold safety, security, and cleanliness standards in the front desk area. 
• Consistently communicate hotel services and amenities to guests.  
• Effectively communicate shift change over information as needed. 
• Drive hotel van for guests within a two-mile radius (if applicable).

Supervisory Responsibilities  

This job has no supervisory responsibilities. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience  

6 months or more of front desk experience; preferably with brand experience 

Certificates, Licenses, Registrations 

May be required to hold a current TABC (TX) or RVSP (LA) certification.  Must have a valid Driver's License if driving hotel shuttle.

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee will be regularly required to stand and walk for prolonged periods of time and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.   

Department: Engineering/Maintenance 

Supervisor: Chief Engineer, Director of Maintenance, and/or General Manager 

Summary 

The Hotel Engineering/Maintenance Helper is responsible for maintaining the property’s physical infrastructure to ensure a safe, functional, and welcoming environment for guests and staff. This hands-on role involves performing routine repairs, preventive maintenance, and responding to service requests across guest rooms, public areas, and back-of-house facilities. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Perform general maintenance tasks including plumbing, electrical, HVAC, carpentry, and painting. 
• Respond promptly to guest and staff maintenance requests. 
• Conduct routine inspections and preventive maintenance on equipment and systems. 
• Maintain cleanliness and safety of maintenance areas and tools. 
• Assist with emergency repairs and support safety protocols. 
• Collaborate with housekeeping and front desk to resolve issues efficiently. 
• Document work performed and report major issues to management. 
• Clean and maintain pool and spa ensuring accurate chemical levels and all required safety equipment is in good condition. 
• Maintain the grounds, landscaping, outbuilding, and parking areas ensuring all are  clean, neat, and safe. 

Supervisory Responsibilities  

This job has no supervisory responsibilities. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience  

High school diploma or equivalent; technical training or certification preferred. 

Basic knowledge of plumbing, electrical, HVAC, and carpentry systems. 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  The employee will be occasionally exposed to housekeeping, maintenance, and pool chemicals.  The employee must occasionally lift push pull and/or move up to 75 pounds. 

Department: Food and Beverage 

Supervisor: Executive Chef, Kitchen Manager, Food and Beverage Manager, and/or Director 

Summary 

A Cook is responsible for preparing and presenting high-quality meals in a timely and efficient manner while following recipes and ensuring food safety standards are upheld. They collaborate with kitchen staff to maintain cleanliness, organize ingredients, and deliver consistent dishes that meet customer expectations.  

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Prepares a variety food items utilizing a variety of kitchen equipment such as broilers, ovens, grills, and fryers. 
• Assumes responsibility for the quality of food served.  
• Knows, learns, and complies consistently with our standards, cooking methods,  kitchen rules, policies and procedures.  
• Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.  
• Portions food products as directed prior to cooking according to assigned standards and recipe specifications.  
• Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment.  
• Follows proper plate presentation and garnish set up for all dishes.  
• Handles, stores, labels, and rotates all products properly.  
• Assists in food prep assignments during off-peak periods as needed.  
• Communicates department needs with regard to inventory and supplies to management. 
• Opens and/or closes the kitchen properly and follows the opening/closing checklist for kitchen stations as directed.  
• Assists others in opening/closing the kitchen.  
• Assist with food and beverage inventories as directed. 
• Attends all scheduled employee meetings.  
• Performs other related duties as assigned by manager.  

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience  

Culinary degree a plus. Similar schooling experience with or without degree/certification acceptable. 

At least 6 months experience in a similar capacity.  

Certificates, Licenses, Registrations 

Current TABC (TX) or RVSP (LA) is required. Current Food Handler’s certificate or ServSafe certification is required 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  The employee will have to move, set up and tear down kitchen or food and beverage equipment etc.  The employee must occasionally lift and/or move up to 50 pounds.   

Department: Food and Beverage  

Supervisor: Food and Beverage Manager or Director 

Summary 

The role of a dishwasher or kitchen steward may seem behind-the-scenes, but it's absolutely essential to keeping the kitchen running smoothly and guests happy.  

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Clean and sanitize dishes, glassware, utensils, pots, and pans using dishwashing machines or by hand 
• Maintain cleanliness of the dishwashing area, including floors, walls, and equipment 
• Organize and store clean items properly to ensure easy access and hygiene 
• Dispose of waste and follow recycling procedures according to hotel or restaurant standards 
• Assist with kitchen cleanliness, including sweeping, mopping, and general sanitation tasks 
• Support kitchen staff by restocking clean items and helping with basic prep or setup when needed 
• Report equipment issues or maintenance needs to supervisors promptly 
• Ensure work areas are always inspection-ready 
• Follow all health and safety regulations related to food handling and sanitation 
• Help maintain a safe and organized back-of-house environment 
• Assist with unpacking deliveries 
• Supervisory Responsibilities  
• This job has no supervisory responsibilities. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience  

Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience. 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to stand and reach with hands and arms.  The employee is frequently required to walk and use hands to finger, handle, or feel.  The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds.   

Department: Sales  

Supervisor: Director of Sales  

Summary 

The Hotel Sales Manager leads the sales efforts to grow revenue through room bookings, group reservations, and event space sales. This role is pivotal in identifying new business opportunities, nurturing client relationships, and coordinating with internal departments to ensure seamless guest experiences. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Revenue Generation: Develop and execute strategic sales plans to increase hotel occupancy and event bookings. 

• Client Acquisition & Retention: Identify new markets, build relationships with corporate clients, travel agents, and event planners. 

• Contract Negotiation: Prepare proposals, negotiate terms, and finalize contracts for group reservations, conferences, and special events. 

• Team Collaboration: Work closely with revenue management, marketing, and operations to align sales strategies and ensure service delivery. 

• Sales Reporting: Monitor performance metrics, analyze trends, and report on sales activities to hotel leadership. 

• Market Analysis: Stay informed on industry trends, competitor offerings, and customer preferences to refine sales tactics. 

Supervisory Responsibilities  

This job has no supervisory responsibilities. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience  

Bachelor's degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.   

Department: Housekeeping 

Supervisor: Executive Housekeeper, Director of Housekeeping and/or Housekeeping Manager 

Summary 

The Housekeeping Room Attendant is responsible for maintaining the cleanliness, order, and overall appearance of guest rooms and public areas within the hotel. This role ensures that guests experience a clean, comfortable, and welcoming environment during their stay. The ideal candidate is detail-oriented, efficient, and committed to upholding the hotel’s standards of hygiene and presentation. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Clean and service guest rooms, including making beds, dusting, vacuuming, and replenishing amenities. 
• Sanitize bathrooms and restock towels, toiletries, and other supplies. 
• Report any maintenance issues or room damage to the appropriate department. 
• Ensure all assigned rooms meet the hotel’s cleanliness and presentation standards. 
• Respond promptly to guest requests and provide excellent customer service. 
• Maintain housekeeping carts and storage areas in a clean and organized manner. 
• Always follow safety and sanitation policies and procedures. 
• Use only approved cleaning chemicals for designated surfaces. 
• Update status of rooms as necessary. 
• Log and securely store any lost and found items according to brand and company requirements. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience  

Less than a high school diploma; previous housekeeping or cleaning experience preferred in a similar environment. 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 25 pounds.  

Job Title: Executive Meeting Manager

Department: Sales

Supervisor: Director of Sales

Summary

The Executive Meeting Manager is responsible for proactively selling, coordinating, and executing meetings and small group events. This role primarily supports groups requiring 20–25 guest rooms or fewer and may include meeting space and food and beverage components. The Executive Meeting Manager provides hands-on support throughout the entire event lifecycle, ensuring a seamless experience from initial planning through successful event completion. Acting as the primary liaison between clients and internal hotel departments, this position ensures all event details are communicated clearly and executed flawlessly to meet client expectations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage the sales, planning, and execution of small group events requiring 20–25 guest rooms or fewer, including meeting space and food and beverage services.
• Act as the primary liaison for clients, providing clear communication and ensuring expectations are met throughout the event process.
• Oversee all operational components of meetings and events, including room setups, food and beverage service, audiovisual needs, and special requests.
• Lead pre-event meetings and prepare and distribute Banquet Event Orders (BEOs) to ensure accurate communication of all event requirements.
• Deliver on‑site event support, proactively addressing client needs and resolving issues to ensure a positive guest experience.
• Partner with banquet, culinary, front office, housekeeping, and engineering teams to coordinate seamless event delivery.
• Maintain detailed and accurate records of client communications, event specifications, and last‑minute changes.
• Review event billing for accuracy and support post‑event follow‑up and reconciliation as needed.
• Cultivate strong client relationships to drive repeat business and generate referrals.
• Ensure all events adhere to hotel standards, policies, and brand guidelines.
• Commit a minimum of five (5) hours per week to prospecting new meeting business using company tools and resources, including Knowland.
• Schedule and conduct weekly on-site and off‑site sales appointments to develop new business opportunities.

 Supervisory Responsibilities 

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

Bachelor's degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.

 Physical Demands

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.